13368: Slavin on Rudeness and Roots

[corbetre@webster.edu]

From: PSlavin@unicefusa.org

Please, an obvious point: maybe if so many Haitian workers were not paid
nearly slave wages they would provide more courteous and professional
service. I mean...what do you expect? If you have a complaint about
customer service -- and maybe I've been gone from the country for too long
but I can't remember Haiti suffering from an acute lack of worker
professionalism in the private sector (or if a lack was apparent, there was
plenty of competition to bring my meager business to (as for the public
sector, well...))- I say look also to management for a lack of training and
for lousy wages. Companies that train their workers well in Haiti, and then
treat them with respect -- like, for example, the Villa Creole -- look out.
They are worthy of chapters in future editions of "Commitment to
Excellence."

Try in a business transaction being the first one to be polite and friendly
-- that's when the doors of Haiti truly open wide, and a reason why so many
blanc are crazy for the country. If you find yourself freaking out about
customer service  -- that's always a sign you need a long weekend in Miami.
Chill.

Patrick

PS
Thanks to all who supported the La Tortue hospital fundraiser on Saturday.

Trick-or-Treat for UNICEF and join the Fight to End Polio! Download or
order free orange collection boxes and educational materials at
www.unicefusa.org or call 1-800-252-KIDS.


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